Putting your best foot forward with a positive online reputation
Nowadays, with the rise of technology, it’s safe to say that knowledge is at our fingertips. Before a customer engages with a company, they are likely to do an online search to find out more about them.
Research shows that 75% of people only look at the first page of search engine results to form an opinion. If the top stories are negative, or showcase a lack of activity, your potential customers will likely disengage, and potentially move on to another company.
An effective PR strategy will help a leadership team understand how a digital footprint impacts growth. A quality B2B PR agency will support you in monitoring, nurturing, and growing an online presence to help drive profitability.
Of course, negative comments are sometimes inevitable, but the way you respond often dictates the outcome. Responding promptly, and showing that you care, will help to protect your company reputation.
Our team helps to monitor online interactions, to keep clients informed, and to identify areas for improvement. From there, we can take control of the narrative and work to weaken the negative stories, by promoting positive material.
In some cases, online comments and a poorly managed reputation can spark a PR crisis that can be detrimental to your bottom line. While PR nightmares can be difficult to predict and challenging to prevent, an effective PR strategy that includes crisis management will help to safeguard your reputation and stop the spread of misinformation.