No. 6: User Journey/Experience Review
This is such an obvious one but also one that is often forgotten. Reviewing the journey and experience your website delivers is actually really simple to do. Just put yourself in your customer’s position and mindset, and then think about what their end goal is. It could be to make a purchase, complete a form, contact you or a mixture. Next, start from conducting a search in Google and finish with the end goal to see how the journey feels. Do this with different end goals, such as making a purchase, getting information, contacting the company, etc, and with different entry points and routes, as this will help you identify any issues and breakdowns in the user journey.
As you do this you will also get a sense of the experience your site delivers, and you will quickly identify the areas that need improving. Just remember, you want to fulfil that need or requirement in the simplest, smoothest and most convenient way possible. If things feel complicated, broken or take too long for you, who knows the site inside and out, then imagine what it would be like for a first-time visitor.
How often should you review your user journey/experience?
This should be done every quarter, at least, but try to find other people within the business to help, something that feels simple, smooth and convenient to you may actually be the opposite to someone else so getting another opinion really helps. Also try to find some people who fit your target demographics and get them to do it, getting feedback from the people who you are targeting will give you invaluable insight into what needs improving on your website.